Our Commitments

• we are committed to training staff members at all levels and provide both on the job training and centralised training courses
• we provide training to our staff to assist them in achieving their objectives, through structured training and development plans
• all of our staff members have the opportunity to work towards a qualification relevant to their role and this is fully supported and encouraged by us

Training

Staff within the Cumberland are continually given the opportunity to develop new skills and further their financial services career with the Cumberland. This was recently reflected in the Society winning a national award for its commitment to training and developing staff.

This structured training system, called Train Track, allows staff members to complete modules to take them from being a new starter to being a manager!

This gives staff the opportunity to reach their full potential. A key element is the training library that is constantly updated to help staff progress in their chosen career with us.

We have a dedicated staff trainer who runs all our internal training courses. These include:

• Sales Training
• Induction Training
• Time Management
• Supervisory Skills
• Estate Agency Training
• Customer Service Training
• and many more...

Exams

At the Cumberland, we like to encourage and support our staff to do exams to increase their knowledge and understanding, and give them an opportunity to develop and progress. The exams are a recognised qualification throughout the Financial Services Industry and there are many levels you can study.